Frequently Asked Questions
Q: The application does not load, what can I do?
To resolve the issue with Slots Farm not loading, please do the following:
Update your Adobe Flash Player to the latest version and try loading the application again.
Clear your Internet browser's cache. The option to clear the browser's cache is usually available through the browser's "Tools" menu. It is important to re-launch the entire Slots Farm application after the browser's cache has been cleared.
Alternatively, please try launching the application from another web browser.
If you are still unable to launch the application after following these steps, please contact the Slots Farm Support Team and provide them with the following information:
- Your Adobe Flash Player version (you can view it by right clicking on the Slots Farm Application — About Adobe Flash Player…);
- Your Browser name and version (you can check the version by clicking on Help — About in the upper tabs of the browser).
Q: I keep losing connection to the server, what can I do?
Check your internet connection — it may be faulty. In case you receive many disconnections for no apparent reasons, please contact the Slots Farm Support Team.
Q: How can I accept/send free gifts?
To manage free gifts, please launch the Slots Farm application and open ‘Free Gift Center’.
You can view the full list of available free gifts received from your friends in the ‘Collect Gifts’ tab of the ‘Free Gift Center’ and you are allowed to ‘Accept’ gifts and ‘Send Gift Back’ directly to the sender.
Opening the ‘Send Free Gifts’ tab of the ‘Free Gift Center’ will give you the option to send Free Coins and Free Spins to your friends. Choose the gift you would like to send, select the friends to whom you would like to send the gifts and then press the ‘Send Gift’ button.
Please note that you cannot send more than 1 free gift per 24h period to the same player.
Q: How can I get my Special Bonus(es)?
You can get your Special Bonus every 3 hours by playing our mini slot machine in the Lobby. Click on the "SPIN" button and win extra coins. A countdown timer will let you know when you can make your next attempt.
On the 3rd time during the same day you get a Mega Bonus.
Q: How can I get my Daily Bonus(es)?
The Daily Bonus can be collected every 24 hours after entering the game. For every consecutive day you play, you’ll receive a better bonus. If you miss a day, you’ll have to start over again.
While collecting your Daily Bonus, share additional free coins with your friends by posting them on your wall. The first 3 people to click on the shared link will collect the bonus coins.
Q: What "Auto Spin" and "Mega Auto-Spins" features are about?
Use the "Auto Spin" option in any Slots Farm game to make the reels spin automatically. You may select up to 20 autospins at a time, thus rapidly increasing the frequency of spins. And if that's not enough, subscribe to "Mega Auto-Spins" and get up to 500 autospins for the next 24 hours! After the feature is enabled, you'll see a countdown timer showing you the time remaining till the end of your subscription.
Q: I don’t get experience points.
Please note that Slots Farm has a limited amount of levels. With the release of new games, the level cap will go up. In case your experience points gain has frozen before you reach the last level, please notify the Slots Farm Support Team.
Q: I would like to give a feedback on the application.
You can send your ideas to the developer via the ‘Contact Developer’ option available by clicking on the arrow in the upper-right corner of the Slots Farm Page on Facebook. Choose ‘Contact Developer’ and then choose ‘Feedback to App Developer’ as the issue type.
Q: I have found a problem with a game.
In case you have found a problem with one of the slots games please let our Support Team know via the ‘Contact Developer’ option available by clicking on the arrow in the upper-right corner of the Slots Farm Page on Facebook. Choose ‘Contact Developer’ and then choose ‘Report Problem with App’ as the issue type.
Q: I have a problem which is not outlined in this FAQ.
In case this FAQ does not answer your question please contact our Support Team via the ‘Contact Developer’ option available by clicking on the arrow in the upper-right corner of the Slots Farm Page on Facebook. Choose ‘Contact Developer’ and then choose ‘Question about App’ as the issue type.
Last Modified: April 4, 2013
© Skywind Holdings Ltd. All rights reserved.